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I didn't get a confirmation email for my order
Every time you place an order you will receive an order confirmation email containing all the details of that order. If you didn't receive that the most common reason is a typo in your email address when placing the order. In that case we can find yo
I received the wrong size/item. How do I handle returns and get the correct one?
If you have received an incorrect size or item, please inform us about the issue. We apologize for any mistakes and will arrange for the correct items to be sent to you. In addition, you will not be charged for the return label to send back the incor
Is your company based in the UK and do you dispatch from the UK?
We assure you that we are a UK-based company and dispatch all our products from the UK. None of our products involve packaging with Chinese writing, and we take care to deliver high-quality goods with proper presentation and the ability to return ite