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My Order

Where is my order?

Most orders are sent within 1 day of the order being placed. Depending on the time of day, we try to sent all orders placed before midday on the same day. Some items can take 7-10 days to reach you as they need to be sent from an alternative warehous

Can I cancel my order?

Once your order has been placed it may not be possible for us to stop your items from being dispatched. We have automated systems in place that send orders to our warehouse team to pick and pack and process. Once your order is placed it is in that sy

Can I return an item?

You can return any item within 14 days of receiving it. What to remember:. How to start a return:. Go to You will need your order number and the email address you placed your order with. You can choose to send the item b

Can I exchange an item?

We are unable to offer direct exchanges on orders. If an item received is not suitable please return it for a refund or gift card credit and place a new order for the item you wish to received instead.